Nudge: Support

Help for Nudge: For Couples. Most questions are answered below; for anything else, email us.

Contact

Email support@s3apps.co.uk and we will reply within two working days. Please include the email address you sign in with, your iPhone model and what happened.

For questions about your data, such as a copy or deleting it, email privacy@s3apps.co.uk. See our Privacy Policy and Terms of Use.

Common questions

My sign-up or password code hasn't arrived. Codes usually arrive within a minute from support@s3apps.co.uk. Check your spam or junk folder, then tap Resend. Each code works only once and expires after a short time.

How do I link with my partner? Open the Us tab, share your pairing code with your partner, and have them enter it in their app. Nudge also works on its own before you link.

How do I unlink? Go to Settings, then Your Partner, then Unlink. You each keep your own gestures and notes. Your shared dates are kept for 30 days in case you link again.

I'm not getting notifications. Check that notifications are on for Nudge in your iPhone's Settings, and look at When Reminders Arrive in the app's Settings. Focus modes can also hold notifications back.

Can my partner see what I do in the app? No. They never see which gestures you choose or tend, or who wrote a wish. Your Hearth and notes are private to you.

How do I manage or cancel Premium? Premium is billed by Apple. Open your iPhone's Settings, tap your name, then Subscriptions. To get premium back on a new phone, tap Restore Purchases in the app's Settings. Refunds are handled by Apple at reportaproblem.apple.com.

How do I delete my account? Go to Settings, then Delete Account. This removes your data as described in our Privacy Policy. If you subscribe, cancel the subscription separately in your Apple account.